BW Cable TV goes digital
Spectrum, BW’s cable television provider, will be performing a mandatory upgrade to a 100% digital platform on Monday, April 2nd.
All televisions on campus must contain a QAM digital tuner to receive the channels. Older analog televisions are no longer compatible with BW’s cable TV system. Most televisions today are digital/QAM compliant, however less expensive or budget televisions may not be. To find out if your television has a QAM tuner, check the specifications in your owner's manual or visit the manufacturer's website. Televisions without the proper tuner will lose TV service.
To access the cable service, you will need to run a channel scan on your television. To do this, navigate to the Settings Menu on your television and choose auto scan for cable channels. Please consult your television's user manual if you need assistance in accessing the settings menu.
How do I know if my television is supported?
Run a simple channel scan on your television. To run a channel scan navigate to the settings menu on your television and choose auto scan for cable channels.
Please consult your television's user manual for more information.
How can I tell if my television has a QAM tuner?
If your TV remote has the (.) or (-) symbol button for easy tuning or can display channels such as 5.2 or 5-2, your TV probably has a QAM tuner.
An example of what the manual may say if the TV has a QAM tuner
Built-in digital tuner (ATSC/Clear QAM), or NTSC/QAM
An example of what the manual may say if the TV does NOT have a QAM tuner
ATSC / NTSC Tuner (there will be no mention of QAM)
Who can I contact if I need additional assistance?
IT Support Services will be available to assist you with finding the owners manual for your television.
Email: Email IT Support
Phone: (440) 826-7000
Please know the manufacturer and model number of your television. This will allow us to assist you more efficiently.
Television Manufacturer Information
|Dynex||Dynex Support||Dynex Email Support||1-(800) 305-2204)|
|Element||Element Support||Element Email Support||1-(888) 338-5666|
|Emerson||Emerson Support||Emerson Email Support||1-(866) 309-8819|
|LG||User Guides||LG Email Support||1-(800) 234-0000|
|RCA||RCA Support||RCA Email Support||1-(800) 968-9853|
|Samsung||Samsung Support||Samsung Online Support>||1(800) 726-7864|
|Sanyo||Sanyo Support||Sanyo Email Support||1-(800) 777-5032|
|Sharp||Sharp Support||Sharp Email Support||1-(888) 935-8880|
|Sony||User Guides||Contact Support||1-(855) 766-9777|
|Vizio||Vizio Support||Vizio Email Support||1-(855) 833-3221|