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Student Computing Repair Overview

The IT HelpDesk offers several computer service options to registered students. All services are performed at IT Support Services (located in room 106 of Ritter Library).


In order to take advantage of these services, you must be a BW student, your computer must be able to power-up successfully, and be able to load the Windows environment. When coming to the HelpDesk for service, ONLY bring your CPU tower (cords not necessary) or for laptops, bring your power cord as these vary by model. You will be asked to sign a waiver before leaving your computer to be repaired.


Free Services

Wireless Setup

A ResNet technician will configure your computer’s wireless network card to access the BW Student Wireless Network. Please Note: Your computer’s wireless card must be fully-functional and the correct Windows/Macintosh wireless device drivers, updates and programs required for wireless network connectivity must also be installed and functional. Should it be determined that additional service (installation of drivers / updates / programs) is required, you may opt to complete this on your own or submit your computer for ResNet PAID Service (Green Form).

Symantec Endpoint Anti-Virus Installation

A ResNet technician will remove all currently installed third party anti-virus software from your computer, install BW’s latest version of Symantec Endpoint Protection, and update your virus definition files. IT recommends that you minimize your risk of virus infection by never opening email or email attachments from unknown senders and avoiding suspicious links in email or on the web sites.


NOTE: This service requires removal of any third party anti-virus software.


Fee-based Services

$60 - Hardware Diagnostics, Malware Removal & Operating System Tune-Up

We will verify device functionality by performing hardware diagnostics; install all required operating system & driver updates; scan for and remove viruses and malware programs; verify the integrity of the operating system; free up hard drive space by removing unnecessary files.

$80 - Operating System Reinstallation with Student Data Backup

We will perform the Student Data Backup service (as detailed below); verify device functionality by performing hardware diagnostics; reinstall the licensed version of the Operating System; install all device drivers; install all required operating system updates; install Symantec Endpoint anti-virus; restore the backed-up student data files to the computer and scan those files for viruses / malware.


NOTE: Third Party software will NOT be re-installed.

$60 - Operating System Reinstallation (without student data backup)

We will verify device functionality by performing hardware diagnostics; reinstall the licensed version of the Operating System; install all device drivers; install all required operating system updates; install Symantec Endpoint anti-virus.


NOTE: Third Party software will NOT be re-installed.

$20 - Student Data Backup

We will copy your data files & folders (including: ‘Desktop’, ‘Documents’, ‘Music’, ‘Pictures’ & ‘Videos’) to an IT Dept. storage device. Your files & folders will then be available to be restored to your repaired or replacement computer. You may elect to have these files & folders copied to your personal Cloud Storage or other storage media at no additional cost.


NOTE: This option is only available for computers with a functional operating system.

$60 - Student Data Recovery

We will remove your hard drive from your computer and connect it to an IT Dept. computer. We will then scan your hard drive for document, music, picture & video files.


NOTE: Depending on the nature / extent of the damage to your hard drive, not all of your files may be recoverable.


All recoverable files will be copied to an IT Dept. storage device and will then be available to be restored to your repaired or replacement computer. You may elect to have these files copied to your personal Cloud Storage or other storage media at no additional cost.

$30 - Data Backup & Recovery

We will backup your data files & folders (including: ‘My Desktop’, ‘My Documents’, ‘My Music’, ‘My Pictures’ & ‘My Video’). These files & folders will then be available to be restored to your repaired or replacement computer. You may also elect to have these files & folders copied to your personal Cloud Storage.


$60 - Student Data Recovery

We will use data recovery software to scan for data files (documents, music, pictures & videos) on your computer. Depending on the nature / extent of the damage to your hard drive, not all files may be recoverable. Any recovered files will then be available to be restored to your repaired or replacement computer. You may also elect to have these files copied to your personal Cloud Storage.

Frequently Asked Questions

If you wish to use the BWGame wireless network for game consoles (Xbox, PlayStation, Wii), Blue-Ray Players, DVRs, etc., please note that the per-shared key has changed (and will change at the beginning of each school year from now on).

To retrieve the passphrase to access the BW Game Network click here.

You will be prompted for your BW username and password to reveal the pass phrase.


NOTE: Connecting your game console or other devices to the wired network port in your room, you must register the device here.


If you are only using your gaming console or device on the wireless network, you do not need to register it.


RETURNING STUDENTS: You will need to re-register your devices. All wired and wireless connections are cleared out over the summer.

NOTE: You will need to provide your BW WebExpress login credentials to retrieve the passphrase.

To connect your BluRay Player, Kindle, Smart TV, Apple TV or other media streaming device to the Baldwin Wallace network, follow the instructions below.

  • Search your device for available wireless networks to locate BW Game
  • You will be prompted for a pass code
    • To obtain the pass phrase for the BW Game Wireless Network: click here
    • Enter your WebExpress login credentials to view the pass phrase.
  • Enter the pass code on your device system to complete configuration and connect.
  • Search for available networks using your game console and select
  • Select BWGame
  • You will be prompted for a pass code.
  • To obtain a pass code:
  • From a computer click Get the KEY for the BWGame.

  • NOTE: For connecting your gaming console or other device to the wirednetwork port in your room, you must register the device. Click here to register your device on the BW Wired Network (NetReg).

    NOTE: If you are only using your gaming console or device on the wireless network, you do not need to register with BW NetReg.

  • Use your Blackboard or WebExpress login credentials to obtain the BW Game wireless passphrase.
  • Enter the BW Game wireless passphase on your device. Your device will be wireless connected to the BW Game network.