IT Support Youtube Thumbnails (1).png


  1. Launch an internet browser (Google Chrome, Mozilla Firefox, Microsoft Edge, Apple Safari), and navigate to
  2. Enter your BW Email Address in the text box labeled Email or Username:

    • New students: Enter your new BW email address retrieved from
    • New faculty and staff: Your BW email address should be shared with your direct supervisor.

  3. Enter the characters displayed in the box.
  4. Press Next.

  5. Click the I forgot my password option.
  6. Click Next

  7. You will then receive a call or text, depending on the option you selected above. Here’s what to expect:
    • Selecting a call will immediately call the number and prompt you to press a key on the phone.
    • Selecting text will send a 6-digit code to your phone that needs to be entered on the next page.
      • Enter the code you received on your mobile device in the Enter your verification code box
      • Click Next

  8. Set a STRONG password for your BW Account. You will be notified if the password is easy to guess, or does not meet password requirements:
  9. A minimum of 8 characters and a maximum of 256 characters.
  10. Requires three out of four of the following types of characters:
    • Lowercase characters
    • Uppercase characters
    • Numbers (0-9)
    • Symbols: @ # $ % ^ & * - _ ! + = [ ] { } | \ : ' , . ? / ` ~ " ( ) ; < >

  11. After setting a STRONG password, click Finish.

You can now access all Baldwin Wallace University Resources with your BW Credentials.


Click here to download these instructions.