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IT Support Home
Return to the main BW IT Support Home Page.
Report an issue
Report IT issues with your BW Account, computer or BW resource.
Make a request
Request equipment, software, network services etc.
BW WiFi Access
Learn how to access the BW_Jacket WiFi Network on all your devices.
Event WiFi Access
Request WiFi-only access for guests attending your event.
IT Forms
Colleague accounts, Webi reports, Report IT issues, Request IT resources, Canvas, guest, vendor accounts.
Colleague & Webi
Request Colleague or Webi access
Must complete FERPA training
Data Integration
Request for BW Data to be included with another campus application.
Guest access
Request network account for a BW guest.
Vendor access
Request network account for a BW vendor.
Canvas access
Request a Canvas account for a visiting instructor.
WiFi-only access
Request WiFi-only access for an event, training, group or individual visiting campus.
Media Cart access
Request sign-in
only
access for a BW Media Cart.
My BW Password
My BW Password: Change your BW password or set it for the first time.
My BW Account
Change your MFA method or view account security information.
My BW Email
Learn to sign-in, read and configure your BW Email.
Download BW Software
Downlowad the latest version of Office 365, VMWare (BW virtual desktop), JMP ...
Request a Shared Mailbox
Request a shared mailbox for your department or campus group.
Request Access to Employee Data
Request access to former employee's mailbox (with their permission) so department correspondence is not lost.
IT Support Info
Support hours & contact information (phone number, email address, text number, social chat options, whatsapp)
Community
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Baldwin Wallace University
IT Support
Accounts
New Accounts / Existing Accounts/ Alumni Accounts / Multi-factor Authentication issue
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Creating your BW Password
How do I set my Baldwin Wallace Password for the First Time?
How do I change my BW Alumni (@mail.bw.edu) Email Password?
Multi-factor Authentication (MFA)
Setting up your Authenticator App
How do I move my Authenticator App to a phone?
How to set up Multi-Factor Authentication (MFA) to access BW Technology Resources
Current students, faculty & staff
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Incoming students, all parents, all alumni, new employees, & all guests
Click here
to find BW Technology answers.