Baldwin Wallace University

IT Support

BW_Jacket WiFi Connection Issues Troubleshooting Guide

  • Updated

This guide helps you troubleshoot problems connecting devices to the BW_Jacket WiFi network. Follow the steps below to identify common causes and restore access as quickly as possible.

Issue description

Customers are unable to connect their devices to the BW_Jacket WiFi network, even after multiple attempts to reset WiFi passwords. This issue may be caused by incorrect credentials, device settings, network availability, or a temporary network problem.

Signs of trouble

  • The device does not join the BW_Jacket WiFi network.
  • The device shows an incorrect password or authentication error.
  • The WiFi network appears, but the connection fails repeatedly.
  • The device connects briefly and then disconnects.

Basic troubleshooting steps

  • Confirm that you are selecting the correct network name: BW_Jacket.
  • Re-enter the WiFi password carefully and check for uppercase and lowercase characters.
    • IMPORTANT: Enter the wi-fi password exactly as it appears in your wifi.bw.edu portal. Click here to see your BW_Jacket Wi-Fi password.
  • Forget the BW_Jacket network on the device and try connecting again.
  • Confirm that the Private MAC Address is turned off or that the device is configured to use phone MAC (not a randomized MAC).
    • Click here to learn how to turn off randomized or phone MAC settings.
  • Restart the device you are trying to connect.
  • Move closer to the WiFi access point and try again.
  • Check whether other devices can connect to BW_Jacket.

Still need help?

  • Chat with IT at help.bw.edu
  • Email helpdesk@bw.edu
  • Call (440) 826‑7000
  • Visit the IT Support Center, 20 Beech Street